These Terms and Conditions govern the usage of our website happylandtoy.co.uk and any transactions conducted through it. Please read them carefully before accessing the site or placing an order. By using this site, you agree to be bound by these terms.
1. Definitions
Happyland® Toys: Refers to the company owning this website and providing the products and services advertised here.
Customer, you, your: Refers to the individual accessing this website or purchasing from Happyland® Toys.
Website, site: Refers to the Happyland® Toys website at happylandtoy.co.uk and all web pages under this domain.
Products: Refers to all toys, playsets and accessories listed for purchase on the Happyland® Toys website.
Order: Refers to the customer’s purchase of products listed and described on the website.
2. Privacy Policy
By agreeing to these Terms and Conditions, you also consent to the collection, storage and processing of your data as outlined in the Happyland® Toys Privacy Policy. Please review the policy carefully.
3. Shipping Policy
The Happyland® Toys Shipping Policy forms part of these Terms and Conditions. It details shipping costs, delivery timelines and countries we ship to.
4. Age Requirements
Customers must be 18 years or older to place an order on the Happyland® Toys website. The products are designed for children, but only legal adult guardians may purchase on their behalf.
5. Order Process
The order process consists of the following steps:
- Adding items to your cart and adjusting quantities desired
- Proceeding to secure checkout
- Entering shipping address, billing details and payment information
- Placing order and receiving order confirmation
Detailed instructions are provided throughout the ordering process. The customer may change cart contents or cancel orders before the final checkout step. Once an order is submitted, it becomes binding subject to these Terms.
6. Prices and Payment
- Product prices, shipping costs and total sums are displayed in Great British Pounds (£).
- Prices do not include any sales tax, which will be added at checkout where applicable.
- Accepted payment methods include all major credit cards, PayPal, Apple Pay and bank transfer.
- Payment authorizes Happyland® Toys to charge the given payment instrument.
- Happyland® Toys reserves the right to correct pricing errors at any time prior to order confirmation.
7. Ownership of Rights
All content on the Happyland® Toys website, including text, graphics, logos, images and software, is the property of Happyland® Toys and protected by UK and international copyright laws. By accessing the site, users do not gain any ownership or rights over this intellectual property.
Users may not copy, modify, distribute, republish or reuse site content without express permission from Happyland® Toys. Minor excerpts for non-commercial use may be permissible under fair use doctrine if duly credited.
8. Accuracy of Content
We strive for maximum accuracy in all product images, descriptions and specifications on our site. However, slight variations in color, construction and appearance may occur. We are not liable for any minor inaccuracies or differences between products and website depiction.
Customers should rely on actual product details, measurements, color swatches and branding received to determine precise specifications.
9. Product Availability & Pricing
- Happyland® Toys strives to provide up-to-date inventory status and prompt delivery estimates on our site. However, availability of products can change rapidly based on demand.
- A product listing does not guarantee in-stock status or immediate shipment capacity. Out-of-stock items will be marked clearly when no longer available.
- Happyland® Toys reserves the right to limit product quantities per customer if demand exceeds supply.
- We make reasonable efforts to ensure pricing stays current and accurate on our site. In rare cases of significant price errors, we hold the right to cancel orders and refund original payments.
10. Delivery Policy
- Delivery timelines listed at checkout refer to business days when most orders ship out from our warehouses. They do not include weekends or holidays.
- Delivery neighborhood refers to proximity to our distribution centers. Customers residing further away may incur longer ship times.
- Expedited shipping options with shorter timeframes can be chosen at checkout where available. We cannot change delivery methods after order confirmation.
- Happyland® Toys takes reasonable care to meet estimated delivery dates whenever possible. However, we are not liable for any failure to meet these estimates due to unexpected circumstances or delays by shipping partners.
11. Damaged, Defective or Incorrect Products
Despite our quality control efforts, ordered products may occasionally arrive with damage, defects or inaccuracies. In such cases:
- The customer must notify Happyland® Toys within 7 days of receiving the faulty product.
- Customer Service will evaluate the reported issues and determine if a refund, replacement or partial compensation is warranted.
- Customers may need to provide photographs demonstrating the damage or defects before their claim is processed.
- If requested, customers must return damaged/defective products to Happyland® Toys at our shipping cost.
12. Returns Policy
If you are unsatisfied with a product for any reason, you can return it for a full refund subject to the following terms:
- Eligible products can be returned within 30 days of receiving your order.
- Items must be in original condition with tags and packaging intact to qualify for refund.
- Opened or used products which are no longer in resalable condition do not qualify for refunds.
- Customers are responsible for return shipping charges unless the return results from our error.
- Refunds will be credited using the original payment method. Processing may take up to 15 business days.
13. Cancellation Rights
According to UK Consumer Contracts Regulations, online customers have the right to cancel orders within 14 days of receiving goods without penalty except return shipping costs.
This rule applies to all Happyland® Toys orders except those with perishable or personalized products. Eligible customers wishing to cancel under this policy must inform us within 14 days of receiving their order.
14. Customer Service
The Happyland® Toys customer service team aims to respond to all inquiries within 1 business day. We will use reasonable efforts to resolve any issues to the customer’s satisfaction including refunds, replacements and compensation where applicable.
Customers can reach out to our team via:
- Email: [email protected]
- Phone: 0800 123 4567
- Online contact form: https://www.happylandtoy.co.uk/contact
15. Limitation of Liability
- Happyland® Toys accepts liability only for direct damages incurred due to gross negligence of our company, employees or systems. We are not liable for problems arising from external factors beyond our control.
- Our maximum liability for any order will be limited to the total monetary amount paid or payable to us with respect to that order.
- Happyland® Toys will not be held responsible for any loss of income, revenue, profits or indirect, consequential, special, incidental or punitive damages arising from orders made through this website.
16. Disclaimer of Warranties
The products sold on the Happyland® Toys website are provided on an “as is” basis without warranties of any kind, expressed or implied, including accuracy of content, warranties of merchantability or fitness for a particular purpose.
The customer assumes full responsibility for using the products responsibly with appropriate care and supervision. Happyland® Toys will not be held liable for any injuries or damages arising from use of our products.
17. Indemnification
By accessing the Happyland® Toys website, you agree to indemnify, defend and hold harmless Happyland® Toys, our affiliates, officers, directors and employees from and against any liability, claims, losses or expenses made by any third party arising from:
- Any violation of these Terms and Conditions or our other policies by you
- Any unauthorized use of content, products or services provided on this website
- Any breach of your representations, warranties and covenants in these Terms
Happyland® Toys reserves the right to handle its legal defense however deemed appropriate.
18. Severability
If any provision of these Terms is deemed invalid, unlawful or unenforceable by a competent legal authority, that clause will be removed from the Terms but the rest of the document will remain fully enforceable.
19. Changes to these Terms
As our store offerings evolve, we may amend these Terms when reasonable and necessary. The revised Terms will take effect from the date of publishing on our website.
For existing customers, we may notify you of significant changes by email. By continuing to use our website and services, you accept any new Terms that take effect after your order was made. It is your responsibility as a customer to re-read the Terms regularly.
The latest version will always be accessible on this page. These Terms were last updated on 1st January 2023.
20. Governing Law
These Terms and Conditions shall be governed by the laws of the United Kingdom. Any disputes relating to this document or arising from the use of this website will be subject to the exclusive jurisdiction of courts in the UK.
By accessing and shopping at the Happyland® Toys website, you agree to be bound by these Terms and Conditions. Thank you for purchasing from Happyland® Toys!
